We will order parts for your repairs after a repair contract and a repair plan is secured and usually prior to its arrival.

While a vehicle may be totaled for different reasons, severe frame/unibody damage can total your vehicle. Generally, a vehicle will total once the repairs exceed 75% of value. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, will use our state-of-the-art computer measuring system to repair your car your car properly.  If it is determined that the frame section is bent beyond repair, your car manufacturer may have a procedure to replace a portion of that part. Keep in mind that we will ALWAYS recommend the best and safest repair method!

Technically speaking, there is NO such thing as a perfect color match. Processes that we employ, such as tinting and blending, may be required to match your paint. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available. Constant upgrades in technology and equipment ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that we can make the necessary arrangements.

Yes, we will gladly pick you up or drop you locally.

Generally, if there is insurance involved, the insurance company will set this up for you.  If you need further assistance, just let us know and we will be glad to assist you.

You have the right to use the shop of youer choice to repair your vehicle, and there is NO law requiring you to get more than one appraisal.

Preferred shops is a term used to describe a contractual relationship between a shop and an insurance company. Shops may become a DRP (direct repair provider/contract shop) usually by offering discounts on parts and/or labor in exchange for the insurance company's referrals.  In addition, these “contract/preferred shops” may have to meet quotas for used junkyard/counterfeit aftermarket parts and agree to omit needed operations to stay on the program to receive referrals. We highly recommend that you visit help sites such as www.yourvehicleyourchoice.com or www.stopsteering.com before choosing or being forced to use the insurance shops.

If in doubt, don't drive it. Have it towed to a collision repair shop or if you have not yet determined who you want to perform the repairs, have it towed to your residence until that decision is made. Additional damage caused by driving a vehicle after an accident is usually not covered as part of the original loss.

Absolutely! Many times a shop will opt to repair a car that should have been totaled due to pressure from the insurance company. Don’t count on the shop let you in on this little secret. Tow it to Bernard’s, and we will shoot you straight!